For some years, developing approaches to the recording, analysis and use of personal outcomes data has posed challenges at all levels of organisations. Within the the ESRC funded project Meaningful and Measurable, we explored the tension between:
- Meaning: the need for detailed, contextualised information on individual experience to inform individual planning and service improvement.
- Measurement: the need to aggregate information on personal outcomes to inform decision making at organisational and national levels.
The Joint Improvement Team, which was the Scottish Government agency promoting joint working from 2005 to 2016, led the way to promoting a personal outcomes approach in Scotland, commissioning and overseeing a programme of work culminating in Talking Points. In 2012 we pulled together learning to date into the Talking-Points-Practical-Guide, and a Review of Talking Points was conducted by IRISS.
In parallel, significant work has been undertaken by the Institute for Research and Innovation in Social Services (IRISS), notably around Leading for Outcomes.
The Coalition of Care Providers Scotland (CCPS) has also collaborated with IRISS to develop an Outcomes Toolbox containing details about a range of different outcomes approaches and tools being adopted by social care and support providers.
NHS Education Scotland (NES) and Scottish Social Services Council (SSSC) are undertaking work to embed personal outcomes within education and workforce development initiatives, jointly and independently. This includes Sliding Doors to Personal Futures, which uses innovative methods in the context of Reshaping Care for Older People. They also worked together more recently to produce materials for Promoting excellence in supporting people through a diagnosis of dementia.
Reshaping Care and Support Planning was developed in partnership by several organisations including Scottish Care and gives specific attention to outcomes focussed working with people living in care homes.
The Coalition of Carers in Scotland worked with Evaluation Support Scotland and Strathclyde University to produce outcomes focused resources for carer support organisations. You can find the resources on our Carer page