For some years, developing approaches to the recording, analysis and use of personal outcomes data has posed challenges at all levels of organisations. Within the the ESRC funded project Meaningful and Measurable, we explored the tension between:
- Meaning: the need for detailed, contextualised information on individual experience to inform individual planning and service improvement.
- Measurement: the need to aggregate information on personal outcomes to inform decision making at organisational and national levels.
The Joint Improvement Team was the Scottish Government agency promoting joint working from 2005 to 2016. It pioneered work on promoting a personal outcomes approach in Scotland, overseeing a programme of work culminating in Talking Points. In 2012 we pulled together learning to date into the Talking-Points-Practical-Guide, and a Review of Talking Points was conducted by IRISS.
In parallel, significant work has been undertaken by the Institute for Research and Innovation in Social Services (IRISS), notably around Leading for Outcomes.
The Coalition of Care Providers Scotland (CCPS) collaborated with IRISS to develop an Outcomes Toolbox containing details about a range of different outcomes approaches and tools being adopted by social care and support providers.
NHS Education Scotland (NES) and Scottish Social Services Council (SSSC) have embedded personal outcomes within education and workforce development initiatives, including Promoting excellence in supporting people through a diagnosis of dementia.
The Coalition of Carers in Scotland worked with Evaluation Support Scotland and Strathclyde University to produce outcomes focused resources for carer support organisations. You can find the resources on our Carer page