Recording and Measuring Outcomes

Recording is an essential task in human services. It helps to focus the work of practitioners and supports effective partnership and planning with people who use services. When adopting an outcomes approach, recording provides an analytical tool and a way of clarifying purpose.

Recordin Outcomes: Workshop imageOne of the products of the Meaningful and Measurable project which finished early in 2015 was a collection of examples of recorded outcomes from different sectors. These are not intended to represent perfect examples, but are a prompt for discussion and learning.

Meaningful and Measurable Recording Guide [PDF, 2.5Mb]

Recording supports continuity when there is a change of staff and allows for information to be exchanged between relevant organisations. Recording is also necessary for planning, monitoring and reviewing progress, at individual, service, organisational and locality levels.

Achieving good quality recording is also necessary if the information is to be used for decision making. An earlier guide on recording outcomes from 2011 illustrates some common errors in recording outcomes.

Measuring outcomes can be challenging but there is learning about what works in this area.  Traditional approaches to measurement do not necessarily fit with personal outcomes, as signaled in the following resources.  The most recent resource is from NHS England, which looks at different approaches to personal outcomes in health settings:

In 2011 we worked with Iriss to produce a guide to measuring outcomes

This guide was accompanied by an animation which can be used for meetings and events