We are currently collecting examples from our members and others across health and social care of stories of outcomes under COVID.  Find out more: COVID outcomes survey

Our first stories are in!!

Keir tells us how he has changed his approach to co-ordinating the suicide prevention…lived experience panel.  Some challenges from doing sensitive work online but some benefits too, including regular social quizzes and wellbeing check ins.

Maggie has had to change the way she works with families in her role as a community engagement worker.  Having to use her skills in a different way has boosted her confidence and involves putting values into action.

Muriel is a volunteer with Compassionate Inverclyde.  She describes how things have changed in Inverclyde Royal Hospital. Volunteers have built new bonds with ward staff.  They have also moved to delivery of ‘isolation boxes’ in the community.

Lisa  has been involved in introducing online technology to hundreds of care home residents and staff, allowing rapid access to podiatry, GPs and district nurses.

Sandy  describes how the crisis and use of technology have combined to change working relationships, mostly for the better: “the common purpose is stark but unifying”.


The term ‘outcomes’ has different meanings. When we talk about personal outcomes we mean what matters to people in their lives. A focus on personal outcomes involves services working in partnership with the public to make the best use of resources in achieving wellbeing.  In Scotland, work to support the development and implementation of a personal outcomes approach began in 2007. The Talking-Points-Practical-Guide includes useful information from an earlier stage.  Considerable progress has been made, but there is always more that can be done.

In 2015, the Personal Outcomes Network, a national cross sector group was formed, offering open membership to those committed to working together to support ongoing developments in health and social care, as well as other human services, locally and nationally. The Network is seeking to develop a wider and more consistent understanding of personal outcomes across diverse service settings.

We recently produced a brief evaluation report on the PON.  This includes our new outcomes map and feedback from our members.

This website has been developed to raise awareness of the Network and to bring together a range of evidence and practice-based resources that can:

  1. Contribute to a skilled and confident workforce
  2. Support organisational change
  3. Engage and influence policy makers

Most of the resources are applicable across service settings, with additional carer-specific and dementia-specific materials provided through dedicated pages.

Creative Commons License

We hope you find the resources helpful. The materials are copyrighted via Creative Commons, requiring that you acknowledge sources when drawing upon any of the information made available through this site. The material may not be used for commercial purposes  http://creativecommons.org/licenses/by-nc/3.0/